Question: What information is included in a final report?
Each screening report includes the applicant’s personal identifier information and a summary and detailed findings of our background investigation. A simple color-coding system is used to draw your attention to noteworthy findings.
Question: Will I be able to check the status of a pending request or to view a final report online?
Yes, you can access any report 24/7. During orientation, your account manager will demonstrate two options:
click on links contained in AccuSearch Online notification emails; or log directly onto AccuSearch Online.
Question: How can I be sure that my applicant’s personal information will be protected?
To ensure high-level security and maintain data privacy, our application servers are housed inside a secure, state-of-the-art data center that is monitored by cameras and guarded around-the-clock. Entrance to the facility is restricted and all data transmitted to and from our application servers is encrypted using a 128-bit SSL certificate. Also, our application servers are protected by dual-level firewall technology.
Question: How and when will I be billed?
Shortly after month-end, AccuSearch will send to your designated billing contact an email that includes an AccuSearch Online invoice.
Payment is due upon receipt of invoice. AccuSearch accepts all major credit cards. For added convenience, we can keep card information on file and automatically charge your card each month.
Question: How do I order a background screen?
Once your new account has been set up, an AccuSearch account manager will contact you to provide an orientation.
Question: How do I set up an account?
To open an account please contact us at [email protected] or call us at 1-800-462-7019.
Question: Are there any sign-up fees or monthly fees or minimums?
No. There is no cost to set up or maintain an AccuSearch account.
Question: Can any company or organization open an account with AccuSearch?
No. If you have any questions about your organization’s ability to order background checks, please contact us at [email protected] or call us at 1-800-462-7019.
Question: Does AccuSearch have a web-based order entry and tracking system?
Yes, AccuSearch has a web-based ordering process.
Question: How long does it take to complete a background check?
Our goal is to have all background checks completed within 72 hours. Many of our background checks are completed within 24-48 hours.
